In the unlikely event that any product is delivered damaged or you ordered the incorrect item, we will gladly replace it, with an undamaged or the correct item, at our cost or refund you in full. We must be notified within 7 days of delivery in order for the moneyback guarantee or refund to apply. To qualify for a full refund, the damaged product must be in its original packaging, and we do reserve the right (where packaging is damaged by the customer or out-of-town courier charges apply) to apply a 10% handling fee.
We always want satisfied customers, so if you purchased the incorrect item by mistake, or have changed your mind about your requirements, please speak to us. We will do our very best to collect your product and swap it out at no cost to you for something more suitable. Please note that returns may be subject (at our discretion) to a 10% handling fee, but we hate to apply this and will do our best not to impose any fees or charges.
So, yes! We do accept returns of goods purchased incorrectly, such as where a customer orders the incorrect size or type of product, but the customer may still be liable at our discretion for any transport cost incurred to collect the product. A transport cost up to R150 incl VAT may be applied at the sole discretion of The Whiteboard Shop for such returns.
International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
Occasionally packages are returned to us undeliverable. Should this event take place we will advise you to collect your products from our offices in Randburg.